How To Return Something On Wayfair: A Comprehensive Guide For Easy Returns

Marshall Goldner 10 May 2025

Let’s face it, shopping online can sometimes lead to unexpected outcomes. Whether the item you ordered doesn’t fit your space, isn’t what you expected, or simply arrived damaged, knowing how to return something on Wayfair is a crucial skill every online shopper should have. Wayfair offers a straightforward return process, but it’s important to understand the steps involved so you don’t get stuck in a loop of confusion. Let’s break it down step by step so you can get your refund hassle-free.

Shopping on Wayfair has become a go-to for many people looking to upgrade their home decor or furniture. But hey, life happens, and sometimes the item just doesn’t work out. That’s where returns come in. Understanding how to return something on Wayfair not only saves you time but also ensures you’re following the right procedures to avoid any unnecessary complications.

In this guide, we’ll walk you through everything you need to know about returning items on Wayfair. From checking eligibility to scheduling pickups, we’ve got you covered. So, whether you’re dealing with a small accent piece or a large piece of furniture, this article will be your ultimate resource for navigating the return process like a pro.

Understanding Wayfair’s Return Policy

Before diving into the nitty-gritty of returning items, it’s essential to familiarize yourself with Wayfair’s return policy. This will help you determine if your item qualifies for a return and what conditions apply. Wayfair’s policy is pretty generous, but there are some specifics you should know.

What Can You Return?

Not all items are created equal when it comes to returns. Here’s a quick rundown of what you can and cannot return:

Furniture: Most furniture items can be returned within 30 days of delivery.
Decor: Smaller decor items like rugs, lamps, and mirrors are also eligible for returns.
Non-Returnable Items: Custom-made items, clearance items, and certain large appliances may not be eligible for returns.

Make sure to double-check the item’s product page for specific return details. Sometimes, the fine print can save you from unpleasant surprises.

Timeframe for Returns

Wayfair allows returns within 30 days of delivery for most items. However, keep in mind that some items may have shorter or longer return windows. It’s always a good idea to act quickly if you know you want to return something.

Step-by-Step Guide: How to Return Something on Wayfair

Now that you understand the basics of Wayfair’s return policy, let’s dive into the actual process of returning an item. Follow these steps carefully to ensure a smooth and stress-free experience.

Step 1: Check Your Order Details

First things first, log into your Wayfair account and locate the order you want to return. Make sure the item is eligible for return and hasn’t exceeded the 30-day window. You can find all your order details under the “My Orders” section of your account.

Step 2: Request a Return

Once you’ve confirmed the item’s eligibility, click on the “Return” option next to the item in your order details. This will take you to a form where you can specify the reason for your return. Be honest here—whether it’s “wrong item,” “damaged,” or simply “not what I expected,” Wayfair wants to know why you’re returning the item.

Step 3: Schedule a Pickup

Wayfair makes it super easy to schedule a return pickup. After submitting your return request, you’ll be prompted to schedule a pickup date and time. In most cases, Wayfair will arrange for a carrier to pick up the item from your location. Make sure the item is properly packed and ready for pickup on the scheduled day.

What to Do If the Item Is Damaged

Oh no, the item arrived damaged? Don’t worry—Wayfair has got your back. Here’s what you need to do:

Document the Damage

Take clear photos of the damage and include them in your return request. This will help Wayfair verify the issue and process your return faster. Be sure to describe the damage in detail when filling out the return form.

Request a Replacement or Refund

Depending on the severity of the damage, you can request either a replacement or a full refund. Wayfair typically processes refunds within a few days of receiving the returned item, so you won’t have to wait long to get your money back.

Tips for a Successful Return

Returning an item on Wayfair doesn’t have to be a headache. Here are some tips to make the process as smooth as possible:

Keep the original packaging: If possible, use the original packaging to return the item. This ensures the item is protected during transit.
Print the return label: Wayfair provides a prepaid return label for most items. Make sure to print it out and attach it securely to the package.
Track the return: Wayfair allows you to track your return shipment, so you can stay updated on its status.

By following these tips, you’ll minimize the chances of any issues arising during the return process.

Common Questions About Returning Items on Wayfair

Here are some frequently asked questions about returning items on Wayfair:

Can I Return Items Without a Receipt?

Yes, you can return items without a receipt as long as you have access to your online order details. Wayfair’s system tracks all orders placed through your account, so you won’t need a physical receipt.

Do I Have to Pay for Returns?

In most cases, Wayfair covers the cost of return shipping. However, there may be exceptions for certain items, such as large furniture pieces or custom orders. Always check the return policy for your specific item.

How Long Does It Take to Get a Refund?

Wayfair typically processes refunds within 7-10 business days after receiving the returned item. The exact timing may vary depending on your payment method and bank processing times.

Alternatives to Returning Items

Not a fan of the return process? Here are some alternatives you might consider:

Exchange the Item

If you simply want a different size or color, you can exchange the item instead of returning it. Wayfair makes it easy to swap out items without going through the full return process.

Donate or Sell the Item

If the item is still in good condition but doesn’t work for you, consider donating it to a local charity or selling it online. It’s a great way to give the item a second life while avoiding the hassle of returns.

How to Avoid Returns in the Future

While returns are a part of online shopping, there are ways to minimize them. Here’s how:

Read Product Descriptions Carefully

Take the time to read through the product details, including dimensions, materials, and care instructions. This will help you make a more informed decision before purchasing.

Check Reviews and Ratings

Customer reviews can provide valuable insights into the quality and fit of an item. Pay attention to both positive and negative reviews to get a well-rounded understanding of the product.

Final Thoughts: Mastering the Art of Returning on Wayfair

Returning items on Wayfair doesn’t have to be a daunting task. By understanding the return policy, following the steps carefully, and keeping these tips in mind, you can navigate the process with ease. Whether you’re returning a small decor piece or a large piece of furniture, Wayfair’s system is designed to make the experience as seamless as possible.

So, the next time you find yourself in a situation where you need to return something on Wayfair, don’t panic. Just refer back to this guide, and you’ll be good to go. And hey, if you have any questions or need further clarification, feel free to drop a comment below or check out Wayfair’s customer support resources.

Happy shopping, and may all your returns be stress-free!

References

For more information on Wayfair’s return policy, you can visit their official help center or refer to the following resources:

Wayfair Help Center: https://www.wayfair.com/help
Consumer Reports: https://www.consumerreports.org

Understanding Wayfair’s Return Policy
Step-by-Step Guide: How to Return Something on Wayfair
What to Do If the Item Is Damaged
Tips for a Successful Return
Common Questions About Returning Items on Wayfair
Alternatives to Returning Items
How to Avoid Returns in the Future
Final Thoughts: Mastering the Art of Returning on Wayfair
References

Wayfair Return Policy H. Prall Interior Design Blog H. Prall

Wayfair Return Policy, Explained The Krazy Coupon Lady

10 Helpful Tricks to Make Sense of Wayfair's Return Policy The Krazy

Creative Catalysts